*PLEASE NOTE* We are taking a short break, All orders placed after Wednesday 16th October will be shipped the week of the 24th November

FAQ

What payment options do you offer?
We take payments from 
Afterpay (NZ), and Laybuy (NZ,UK & AUS) PayPal, Shopify Payments (All major credit cards)
All prices shown are in New Zealand Dollars 

What are your shipping prices?
$5 flat rate- all small item shipping New Zealand
$10 flat rate large item shipping (car seats, bike baskets, luxe tents) New Zealand

$15 flat rate - all small item shipping to Australia
$20 flat rate - all small item shipping to United Kingdom
$25 flat rate - all small item shipping to United States, Canada and Mexico 
(large items by request - Bike Baskets,  car seats and tents)
Rest of the world, send us a request via furchildsupplyco@gmail.com or DM on social and we will quote you a price

Do you allow refunds?

We only allow refunds on items that are faulty. We do not allow refunds for change of mind or incorrect sizing, if you need to change a size, please email us at furchildsupplyco@gmail.com to see if we have availability for an exchange. Return shipping is at your own cost and a credit will be issued if we are unable to exchange your size. Customized items are unable to be refunded or exchanged. 

Where do I find my correct size?

Sizing can be found on each product listing. If you have any queries about the correct fit, please message us or email furchildsupplyco@gmail.com and we will help you find the right fit. If you would like a size different to those listed. Just ask!

How long can I expect to wait for my order?

Please allow at up to two weeks for production, we are a one woman team so orders can take sometime to produce. If you are concerned about your order reaching you within a time frame please just contact us and we will be happy to help. Shipping times will vary depending on the time of the year. 

Do you do custom orders?

Absolutely! We can customize almost everything we carry. just fill in the form on the Custom Orders page and we will get on to planning something awesome!

How do you send out your orders?

All orders are sent out in compostable courier bags, they can break down in your home compost or worm farm, so please don't throw them in the trash! Anything that doesn't fit in a courier bag will be in a recycled cardboard box. We like to get quite creative with re-purposing cardboard boxes so you'll likely get your order in something that used to be two or 3 boxes and has been rebuilt to fit that product. Please recycle or reuse the boxes where possible.